Refund policy
Last updated: Oct 27, 2026
This policy explains when we refund the featured and premium plans you buy on GameTopBase.
1. What you buy
Featured and premium plans are a digital service: they are applied to your server as soon as the payment is confirmed and last the number of days shown in the plan. If you buy more days while a plan is active, they are added on.
2. No refunds once active
Because the plan starts working as soon as the payment is confirmed, we don't refund it once it is active. That includes when you stop using it, pause or delete your server before it ends, or when we remove the server for breaking the terms of use.
3. When we do refund
We refund the amount when the mistake is ours: you were charged but the plan wasn't applied to your server, you were charged twice for the same plan, or a fault on GameTopBase kept the plan from working for a significant part of its duration. In that last case, if you prefer, we can add days instead of refunding.
If we refund you, the plan is removed from your server.
4. How to ask for it
Email us at contacto@gametopbase.com within 7 days of the payment, with your username, the server and the payment id (it appears in the payment confirmation email). We reply within 7 days.
Refunds go back the same way you paid: to your card or payment method through Whop, or in cryptocurrency through NOWPayments, for the plan's value in dollars and to the address you give us. Depending on your bank or the network, it may take a few days to show up.
5. Bank claims
If you have a problem with a payment, email us before opening a claim or chargeback with your bank: we can almost always sort it out sooner. While a chargeback is open, the plan may be switched off.
6. Your rights
This policy does not limit any rights the law of your country gives you as a consumer.
7. Contact
For any question about refunds, email us at contacto@gametopbase.com.